Repairs (free if you follow us on Instagram)

2025-04-21T13:19:55+09:00

[Limited to Hime. Official Shop Customers] Smartphone Case Repair Service Information

For customers who purchased a smartphone case from the Hime. online shop,
**Only available to those who follow Hime. official Instagram ( @hime_officialshop )**
You can use our free smartphone case repair service . (Limited to one repair per product.)

◆ Repairs that can be handled

Frayed ribbon

Removal of parts

*The following items are not eligible for repair: Cracks on the case body Peeling of the metallic finish

[How to use]

1. Please contact us in advance and include a photo of the area you wish to repair.
▶ Email: himenomisaki@gmail.com
*We will contact you to let you know whether the product can be repaired.

2. When placing your order, please enter your Instagram account name in the comments section.
*Please select "Bank Transfer" as the payment method (bank transfer is not required as it is free of charge)
*Please be sure to fill in the repair area. If you do not fill in the repair area, we will handle it at our discretion.

3. Please send your smartphone case to the address provided.

4. Once we receive your product, we will complete the repair and return it to you in approximately two weeks.
*We will return the item via Click Post (postage to your mailbox).

We hope you will enjoy using our Hime. smartphone cases for as long as possible.
We will do our best to repair your device.
If you have any questions, please feel free to contact us.